Customer Service
QUICK ASSIST
Use the buttons below for help related to our commonly asked questions.
Frequently Asked Questions
Shipping
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- Most orders placed before 12:00pm CST ship the same business day. Any orders placed after 12:00pm CST will ship the following business day.*
- For full details, view our Shipping Policy
*Use the buttons below for help related to our commonly asked questions.
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Delivery
- During checkout, you'll receive an estimated delivery date range.*
- Review your confirmation email for your estimated delivery date.
- Orders typically arrive 2-4 business days after shipment, but there can be carrier delays (FedEx, USPS, or UPS) especially during periods of higher shipping volume. For the most up-to-date delivery estimate, track your order.
- Orders that ship from the vendor or larger items may take longer to be delivered.
- For full details, view our Shipping Policy
*This delivery date range is not available from Black Friday through Cyber Monday due to the increased number of packages being processed.
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- We offer free returns! Print your prepaid return label.
- If you don't have access to a printer, contact our customer service team to get a return label mailed to you.
Please Note: You may return your items to any of our ERLEBNISWELT-FLIEGENFISCHEN locations by going to the customer service counter with your order number. This number can be found on your order confirmation email.
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- Go to the “Payment” section of checkout
- Insert your gift card number and PIN.
- Press “Apply Gift Card” to activate the gift card.
- Check your gift card balance.
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- If you are able to add the item to your cart online, the product is in-stock*.
- Red Dot Adapter Plates.
- If the item is not in stock upon fulfillment, we will notify you via email and issue a refund.
For more information on product availability, please see our terms and conditions.
*Adding an item to your cart does not hold or guarantee the item.
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- Yes! We provide sponsorships and donations within our local markets and allocate on a store-by-store basis.
- Please complete the donation and sponsorship form to be submitted to your local ERLEBNISWELT-FLIEGENFISCHEN store for review.
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